Questions answers

Delivery

We ship worldwide. However, due to postal issues, we are unable to deliver to military areas and some countries.

We deliver to you from our workshop in the Nantes region

We offer several delivery methods. It’s up to you to choose according to your preference and your requirements in terms of delivery times.

  1. Standard delivery
  2. Colissimo delivery with tracking
  3. Delivery by Colissimo against signature
  4. Delivery to a relay point (Mondial Relay or So colissimo Mon Commerquête)
  5. Chronopost 24h Before 1:00 p.m.
  6. ChronoRelais 24h Before 1:00 p.m.
  7. Fast Standard Delivery With Tracking Number for Europe, Africa, Asia, North America

For items in stock

  • Your Parcels will be prepared and shipped within 24 hours.
  • Orders placed in the morning will be sent the same day or the next working day.
  • Orders placed from Friday to Sunday will be shipped on Monday.

For Items in replenishment

  • orders will be sent upon receipt in our workshop

For items in stock:

  • In general, orders will be delivered within 2 to 3 days after shipment to France.
  • In general, orders will be delivered within 3 to 7 days after shipment to Europe.
  • In general orders will be delivered within 7 to 21 days after shipment to the rest of the world.

For items in the process of restocking:

  • In general, orders will be delivered within 7 to 21 days after shipment.

This deadline is announced as an indication, in no case UnHijab.com can not be held responsible.

the delivery costs are the responsibility of the customer, except special mentions and special conditions. The delivery costs are calculated according to the products added to the shopping cart, and they appear when the order is placed.

Delivery is offered without a minimum purchase on the entire Site for orders delivered in mainland France, we offer delivery to a relay point or standard delivery, delivery time within 48 to 72 hours.

Once your order has been shipped, a tracking number will be sent to you by e-mail, you can also find it from your personal space by going to “My Account” then “My orders”

If the item was in stock when you ordered: Please contact us by email or WhatsApp to find a solution

If the item was back in stock when you ordered: delivery time is 7-21 days

Checkout

We offer several 100% secure payment methods:

  1. By credit card (CB, Visa, MasterCard …)
  2. By Paypal
  3. By cheque*
  4. Wire Transfer*

* contact us on:

WhatsApp: +33667609778

When you pay by credit card, the payment is completely secure thanks to the online payment giant’s security system STRIPE or PayPal . At no time are your bank details circulating on the internet since they are encrypted and, therefore, illegible and coded. When you provide your bank details to validate your order, they are directly processed by the bank and are never in the possession of UnHijab.com.

Exchange and refund

You have 30 days from the date of receipt of your package (the postmark being taken as proof) to return your order to us.

Yes, you can exchange or return any items that do not suit you as long as they have not been worn or damaged and are in their original packaging.

We offer you a 100% Money Back Guarantee, if for any reason you are not satisfied with your order, of course we accept returns and exchanges or refunds, you have 30 days after receipt of your items to return them, You will get your refund upon receipt of your package in our warehouses within 48 hours maximum.

You are able to cancel your order without penalty! You must cancel your order before it is shipped.

If the item has already been shipped, please contact us for a refund upon receipt of your package in our warehouses.

As soon as you have validated your order, it is already being processed. It is therefore impossible to modify the address.

However, if the order is being processed, you have the option to change it by contacting us by

  • E-mail: contact@unhijab.com
  • WhatsApp: ( +33) 6.67.60.97.78
  • Social Networks: Facebook, instagram, Pinterest

If your order was sent, you will receive the refund upon receipt of your package in our services.

  1. Return costs are the responsibility of the customer and under his responsibility.
  2. Return Your Parcels With A Tracking Number.

To return an item to us, you must contact us by:

  • Our contact form: here
  • By Mail: contact@unhijab.com
  • By WhatsApp: 0033.6.67.60.97.78
  • By social networks: on our Facebook, Instagram or Pinterest accounts

Our customer service will be happy to answer them as soon as possible.

UnHijab.com reserves the right to refuse any return that does not respect the return conditions: new product, unworn, undamaged, not retouched, original packaging intact and hang tag not removed. We invite you to treat the products and their packaging with care, and protect them well when returning them to us.

If your package is returned because the address is incorrect, not found, or because the package has not been claimed, we will ask you to pay extra for the return.

If refund requested, the total amount of your order minus shipping costs of your package will be refunded

The merchant will keep your package at your disposal for a minimum of 7 calendar days, this period may be up to 14 calendar days, depending on the constraints of the activity and the services chosen.

After this period, the package will be returned for the shipping amount actual and package preparation costs will not be refunded:

  • Order with less than 3 items: 1 € + Shipping amount.
  • Order with more than 3 items: 2 € + Shipping amount.

EVEN IF DELIVERY COSTS ARE FREE